SS Support Network has expanded its healthcare BPO and call center services beyond NEMT to serve home care agencies, clinics, dental and behavioral health practices, and DME suppliers across the United States.
Vancouver, WA, United States, 10th Aug 2026, Grand Newswire – SS Support Network LLC, a business process outsourcing and call center company serving U.S. healthcare providers, today announced the expansion of its service portfolio beyond non-emergency medical transportation (NEMT) to serve home care agencies, medical clinics, dental practices, behavioral health providers, hospice organizations, and durable medical equipment suppliers.
The expansion extends the company’s existing operational model — dedicated, HIPAA-trained agents who work inside each client’s own software and answer in the client’s company name — across a broader range of healthcare back-office functions. These include 24/7 patient call handling, appointment scheduling, referral intake, insurance verification, prior authorization support, medical billing and denial management, provider credentialing, caregiver scheduling, and dedicated virtual assistants.
“Our NEMT clients taught us that the problem isn’t specific to transportation,” said Shahzaib Shah, CEO of SS Support Network LLC. “A home care agency losing weekend referrals to voicemail and a dialysis transport company losing after-hours trips are the same operational problem. The provider is running the phones instead of running the business.”
The company reports that its longest-running NEMT client, which engaged SS Support Network more than two years ago while operating in a single state, now operates across multiple states with SS Support Network handling its inbound calls, dispatching, driver coordination, broker portal management, trip assignment, patient and driver follow-ups, and billing.
The expansion responds to documented pressure across U.S. healthcare administration. Industry research indicates that administrative staffing shortages have made in-house hiring for billing, scheduling, and patient support increasingly difficult for small and mid-size providers, while denial rates and prior authorization workloads continue to climb.
SS Support Network operates under signed Business Associate Agreements with HIPAA-trained agents, and provides all services on month-to-month terms with no setup fees. New clients receive a free operations audit that reviews current coverage gaps and provides a written recommendation.
About SS Support Network
SS Support Network LLC is a business process outsourcing and call center company registered in Vancouver, Washington, with a second office in Pakistan, serving healthcare providers across the United States. The company provides 24/7 patient call handling, NEMT dispatch, medical billing, provider credentialing, insurance verification, and back-office support to NEMT providers, home care agencies, clinics, and specialty healthcare practices. More information is available at https://sssupportnetwork.llc.
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Organization: SS Support Network
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https://sssupport.net
Email:
info@sssupport.net
Address:9407 NE Vancouver Mall Dr
City: Vancouver
State: WA
Country:United States
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